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High care rating for MHA – but still work to do

MHA has achieved a 97% overall satisfaction score for the latest Your Care Rating survey – but only 100% at the Methodist charity will satisfy care homes director Carol Artis ...

MHA has achieved a 97% overall satisfaction score for the latest Your Care Rating survey.
The independent national poll asks care home residents to rate their homes for a number of criteria relating to staff, care and everyday living.
In addition, 98% of MHA residents said their home was a safe and secure place to live, and 97% said staff treated them to kindness, dignity and respect.
Carol Artis, MHA’s Director for Care Homes said, “We have a strategy of going from good to great at MHA. We are obviously delighted that so many of our residents are so pleased with the care and quality of life they receive, but we don’t want to stop there. We will continue striving to improve every aspect of life in all our care homes in every possible way.

"Until we have a 100% rating in every box, we’ve still got work to do!”
Some 44 of MHA’s 89 care homes scored a 100% overall satisfaction rating in their individual surveys.
MHA provides accommodation, care and support to 16,000 older people nationwide.

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